Chatbot is not a viable solution of intricate queries

Artificial intelligence is skyscraper technology used in most of the glorious organizations. Chatbot is a key component of AI to facilitate clients to resolve their business enquiries. Chatbot is integrated in company websites for smooth communication but sometimes it fails to provide reasonable solutions to questions raised by customers.

AI generated chatbot is an excellent communication tool to enhance product description and related queries in online stores. Chatbot uses natural language technology to communicate with customers. If a proper database is not created then chatbot cannot provide precise answers to customers. On digital platforms, companies integrate chatbots to respond with limited answers to customers which may increase unsatisfied customers thus may decrease the customer base.

While creating software, developers must be cautious and design Chatbot with all possible accurate responses to queries related to business and services. Since chatbots have limited ability to respond to customers, it may not be beneficial to progress the business and frustrate the users while doing natural conversation. The upsides of chatbot are instant reply to questions round the clock. Chatbots can manage multiple customer queries in real time.

Prompt responses of chatbot augment efficiency and customer purchase decisions but for intricate or some critical queries, chatbot can divert customers to the wrong direction and reflect inadequacies in business. This interaction may hinder the business growth and decline the financial graph of the company. In the same vein, Chatbots are equipped with pre-programmed knowledge therefore it cannot handle complex issues. Another shortcoming for using chatbot for customer service is the lack of critical thinking and problem-solving ability whereas humans can serve when a specific issue is raised.

In one instance, a banking customer invested in business bonds in a bank through online procedure and her request was accepted, funds were debited and she received a message that the application process is completed and you will receive the bond certificate within 15 days. She was relaxed and when she checked an email after 15 days, she could not receive the certificate. Since it was a reputed bank, she used the chatbot of the bank to know the status of her application and reason for delay in certificate. In IVRS, the bank had installed a voice assistant and chat was started, after normal questioning, the chatbot could not take her to resolve queries related to bond investment. She tried several times but the chatbot failed to respond in a precise manner. It was really frustrating and led to the worst customer service response. After many trials, the voice assistant finally diverted to human to handle the specific queries.

Modern technology has been entrenched into human life to ease their living but it can not replace creativity, complex problem solving and imagination.

Last word:

In a cutthroat competitive business landscape, companies are exploring novel tactics to retain customers and offer excellent online experience. In modern business, chatbot is an effective medium for interaction with online visitors to resolve their emerging inquiries regarding products and services of a company.

Important note: Above article is based on environmental output and personal views of the writer. Any resemblance is just a coincidence. Writer is not responsible for any disagreement

Comments

Post a Comment

creative writing

Never forget me: High level suspense drama (Sensational film story for shoot)

Image
It was Neelu’s wedding day. I (Rudra) was waiting for her garland ceremony in the enjoyable evening in grand Hotel Hiltona. All traditional ceremonies were being held and I was taking detailed updates from my sister, Rica who is her best friend. The time ran fast and I was eager for the most thrilling moment when she was to put garland on her partner. Suddenly I received a call from Rica that ceremony was to go. Whether you want to be present in video call? I said, yes. Rica made a video call and got busy in enjoying the electrifying moment of her wedding. In the next few seconds, Rudra saw that she put the garland on her would be husband, Jacob and Rudra also put garland on himself. After few hours, Rica was continually calling to her brother, Rudra. But there was no response. May be his mobile battery gone or he may be busy in project completion for art exhibition which he gave the strong reason for not attending the marriage of childhood friend Neelu. Basically, Ru
Read more

Invisible supersonic transforming power of PM Narendra Modi to revamp human life

Image
Inner expressions of writer about honorable prime minister Narendra Modi ji India is a holy place on earth to spark morality, peace, kindness and compassion in a broad geographical skyline. Human living in India transmits nobility to serve mankind and assuage the sourness of global people. One such persona that aimed to augment the status of humans in the world and engross in bringing revolutionary changes in myriads of technical, social, infrastructural arenas is honorable Prime Minister, Mr. Narednra Modi ji. Prime Minister Narendra Modi holds a noteworthy position among glorious political leaders around the globe. Writer’s pen automatically moves to note countless qualities of a charismatic persona that has reformed the living of Indian people. Prime Minister Narendra Modi is blessed with innovative brain device viable plans to shield people from upcoming threats and empower them with great prowess to adapt in drastically challenging circumstances. Country development for the be
Read more

Solar storm: Dreaded warning from space

Image
In our galaxy, there are growing challenges that can have detrimental impact on the operations of satellite and communication technologies. Rapid changes in planets wandering in the sky may also pose a threat to species on earth when it is out of form. Earth is gripped under solar storms then it can ruin the functioning of electric, electronic, and communication systems. In crude terms, a solar storm is the disturbing event that happens on the sun which leaves some negative atmospheric effects on Earth. It is well understood that the sun is powered with magnetic energy to transmit light that can be beneficial for humans to survive on earth. Occasionally, the sun emits solar flares to destabilize various electronic machinery and communication technology. There is scant evidence that solar flares can have an unfavorable impact on human health. Solar storms are a natural occurrence in the solar system when the Sun releases massive energy termed as solar flares and transmits a stream o
Read more