Prospective career in customer services

Career as a customer care is growing at speedy rate. The job of customer service representatives is to provide help to customer, answering questions about products and services and trying to resolve complaints. Employees of customer services greets the customers,  record information about customers and their problems, find answers to customers' questions, recognize when problems are beyond their scope and refer them to others, and interact with customers to provide information in response to inquiries about products and services and to handle and resolve complaints.

Candidates who have just completed 10+2 or fresh graduates are usually given preferred for this job. Selection is based on a personal interview with maybe a group discussion to identify individuals with suitable personality traits. The demand for customer services personnel is very high in today’s business oriented world.

Employers search for candidates who are specialized and have good listening and communication skills, patience, are personable and are effective at problem solving.

Some customer service representatives work in an office and does general office work as well as helping with people who come in or telephone. Others spend all their time answering customer’s questions. Many work in dedicated call centers and they are usually described as Telemarketers and Call Center Agents who talk to customers on the telephone. Now companies are offering customer service via email. Today all business maintains a service to deal with customers' questions and resolve their problems.

These representatives must have mastery over many skills. They must communicate clearly, speak more than one language. They have to understand English plus one or more local/regional languages, work well with difficult and sometimes furious customers, pay attention to detail, follow an established procedure, explain things to people.

General office skills, sitting in one place for long periods or moving around (as the work demands) are some typical requirements and skills for all customer service jobs. Basic skills in handling communication technology such as telephone, e-mail, public address systems, computers etc. are important for all customer service jobs.

Good appearance, good personal hygiene, clear diction, pleasant voice, a cool head with a warm personality and a soft nature are important characteristics to get steep success in customer services.

Other important skills of customer service employees are as under:

- Patience

- Attentiveness: The ability to listen to customers is so crucial for providing great service for a number of reasons.

-Effective Communication Skills

- Knowledge of the Product

- Capability to Use "Positive Language

- Acting Skills

- Time Management Skills

- Aptitude to understand Customers

- Goal Oriented Focus

Job outlook: The career growth for customer service is high and growing rapidly. According to the Bureau of Labor Statistics (BLS). Telephone call centers are more flourishing in customer service, but an increase in demand for customer service reps in all industries is expected.